Get in Touch With Us

Got a question about how we review online casinos, spotted something that needs updating, or want to flag a concern about responsible gambling? This page explains the best way to reach our team and what you can expect once you do.

How to Get in Touch

Email is the most reliable way to contact us. We read every message that comes in and aim to respond within two business days. Send your message to [email protected] and let us know what your enquiry relates to — this helps us route it to the right person and get back to you faster.

If your message concerns a specific casino brand featured on the site, please include the name of the operator and as much detail as you can. This helps us look into any research updates or corrections that might be needed.

What You Can Contact Us About

• General questions about online casinos — If anything about how we compare casino sites, bonuses, or payment methods is unclear, ask us directly.
• Corrections and updates — Bonus terms, licensing details, and payment options at real money casinos change often. If you spot something on the site that looks out of date, we want to know.
• Content suggestions — Want us to cover a particular topic, such as a specific state's regulations or a payment method we haven't detailed? Let us know what would be useful.
• Partnership or editorial enquiries — If you represent a licensed operator or an organisation with a relevant proposal, introduce yourself and outline what you have in mind. Commercial relationships never influence how casinos are ranked on this site.
• Responsible gambling concerns — If gambling has stopped being enjoyable for you or someone close to you, or you would like information on setting limits or self-excluding, mention this in your message and we will point you towards appropriate support resources.

What Happens After You Reach Out

Every message is read by a real person on our team — we don't rely on automated replies to stand in for an actual response. Our target turnaround is two business days, though it can take a little longer during busier periods. We will always follow up, even if the answer is simply that we need more time to look into something.

Before You Contact Us: Things Worth Checking First

A lot of questions we receive are answered elsewhere on the site, so it's worth a quick check before you email:

• Licensing and eligibility — Online casino real money play in the US depends on your state's laws. You generally need to be at least 21, physically located within a state where online casino gaming is legal, and playing on a site licensed for that state. If you're unsure whether a casino operates legally where you live, check the operator's licensing information directly before signing up.
• Bonus terms — Welcome offers like those shown on this site always come with conditions: wagering requirements, game restrictions, expiry dates, and maximum withdrawal caps. Read the full terms on the casino's own site before you claim anything — we cover the headline offer here, but the operator holds the final terms.
• Payment methods — Deposits and withdrawals at US-facing casinos are typically handled through ACH bank transfer, online banking, debit cards, digital wallets, and increasingly crypto; some operators also support cash deposits at partner locations. Processing times and fees vary by method and by casino, so check the cashier page of the specific site you're using.
• Identity verification — Most licensed casinos require KYC checks (a photo ID and proof of address) before releasing a withdrawal. This is a standard part of regulated gambling, not a sign of a problem with your account.
• Site security — Look for HTTPS encryption and, where available, two-factor authentication on any casino account you use. If a site is missing basic encryption, that's a reason to avoid it, not something to email us about.

For readers outside the licensed US state markets, or those looking for alternatives, our page on Best Non GamStop Casinos 2026 covers a separate category of sites.

Responsible Gambling: Where to Find Support

If you or someone you know is struggling with gambling, please don't wait to reach out — to us or, more importantly, to a dedicated support service. National organizations such as the National Council on Problem Gambling operate confidential helplines, and most licensed casino sites offer their own self-exclusion tools, deposit limits, and time-out features directly in your account settings. Setting a deposit or spending limit before you play, and never gambling with borrowed money, are two of the simplest safeguards available. If you mention a responsible gambling concern in your message to us, we will direct you towards appropriate resources rather than attempt to advise you ourselves.

A Note on Accuracy

Details like bonus percentages, wagering requirements, and payment processing times at online casinos change frequently, and operators sometimes update their terms without much notice. We do our best to keep this site current, and reader reports genuinely help with that. If something you found on rushorderapp.com turned out to be inaccurate or out of date, we would rather hear about it than not.

Thanks for taking the time to read this far — whether you're reaching out with a question, a correction, or just some feedback, we look forward to hearing from you.